Today’s blog post gives you an inside scoop into the exciting life of a Digis IRT (Install Repair Technician). Their days are filled with problem solving, customer greeting, and athleticism as they climb to new heights (literally) and withstand the brutal Utah weather. They don’t always get to be in the spotlight, but they definitely carry a significant part of the Digis Internet workload and should be recognized!
Every IRT goes through a rigorous training process that consists of 6 to 8 weeks of in field and classroom training on Networking, Programming, OSHA Safety Standards, Low Voltage Best Practices, Communication, Soft Skills, and more. IRT training places a special emphasis on creating a safe work environment, as well as a great customer experience. One way IRTs create a positive customer experience is through communication. They are trained to listen to what the customer wants and create a forum for open dialogue with the customer in order to find the best solution. At the end of every job, if a technician understands what the customer expects and those expectations are met, then a great customer experience is established and the technician has succeeded.
An IRT is entrusted with a number of different jobs that they complete throughout an 8 to 9 hour work day. These jobs consist of New Customer Connects, Trouble Calls, Reloads, Equipment Pickups, and more. An IRT’s day typically starts upon receiving their assigned schedule composed of the various jobs. Each IRT then researches specific problems customers are having in order to prepare for arrival at each job.
Our technology here at Digis is very dynamic. Things are constantly changing, upgrades to sites are taking place, new sites are going up in all Broadband Internet areas, interference issues pop up now and again, and not to mention we have hundreds of tower locations all over the state that each IRT must familiarize themselves with. Being an IRT at Digis is a constant learning process presenting many challenges along the way, as well as rewards.
On top of being hard working and excellent problem solvers, one attribute that each IRT has in common is the amount they truly care about the customer experience. In every weekly team meeting you will hear technicians speak about areas of concern that may become customer affecting. A technician has a very difficult job and they find the most satisfaction out of a happy customer.
Eric Winn, our Networks Install Manager, had to say regarding our IRTs, “As the manager of 50 Field Technicians, 5 Supervisors, 4 Dispatchers, and 2 Trainers, one thing remains constant: customer satisfaction! I appreciate greatly the devotion, commitment, and enthusiasm that each IRT puts into every work day. The best part about my team is that they work amazingly together. Each individual success is not their own, rather it is a group effort. I have an awesome team and I can’t say enough about everything that is done by them that in turn makes my job so awesome and gratifying. It is such a pleasure working with each and every individual.”
In an effort to recognize and reward this hard working crew, Digis Install managers and supervisors routinely organize breakfasts, barbecues, movies, and other fun events for our IRTs to enjoy. Here they are able to take a break from their rigorous work day and enjoy one another’s company over good food and entertainment (pictured above).
Today, we’d like to spotlight one of our valued team members. Scotty Howell joined our Digis family one year ago in October of 2013 as a Technical Support Agent and was later promoted to a Tier 2 Business Agent. He is a valuable team member and an outstanding human being. He is friendly and personable when dealing with customers and exhibits a great amount of respect and patience for every person he interacts with both on and off the phone here at Digis. We’ve come to love Scotty as part of the Digis family.
Today was Scotty’s last day at Digis for a while. Scotty has a kidney disease that requires him to do dialysis three times a week while he waits for a kidney transplant. On top of these difficulties, he found out a little over a month ago that one of his kidneys is cancerous. He is now participating in chemo along with the dialysis treatments.
If you weren’t aware of Scotty’s health condition, you would never have been able to tell from his friendly smile and engaging personality. He fought like a lion to continue his regular work schedule here at Digis, but he finally had to take some time to focus on healing and relieve the stress on his body in order to regain full health.
We sent him off with lots of balloons, cupcakes, cards, and hugs, and all in a basketball theme because of his crazy love for the game. As a Digis family, we will be doing fundraisers over the course of the next few weeks to help Scotty and his family with medical expenses.
As soon as Scotty is able to repair his health and overcome these challenges, his office space and Digis family will be waiting to welcome him back with open arms. We wish Scotty the best of luck and want him to know our love and support is with him and his family. We thank him for all of his contributions to Digis and look forward to working with him again soon!
As summer came to a close, we celebrated with a few final summer flings here at Digis as a reward to all of our employees who have contributed to our success and growth thus far this year as one of the nation’s premiere Internet providers.
On August 15th, 2014 we hosted a summer party for our North county employees at the North Shore Aquatic Center in Ogden, Utah. Entry to the water park and dinner was provided courtesy of Digis. Digis employees and their families feasted on pizza and enjoyed some swimming and summer rays.
On September 5th, 2014 we held a second summer party for our South county employees at the Big Screen Event Center in Orem, Utah. Gloria’s Little Italy in Provo, Utah catered a dinner consisting of salad, pasta, and bread with nutella raspberry cupcakes as dessert. Dinner was followed by a myriad of games displayed on giant screens and projectors throughout the event center. Employees had the opportunity to battle friends and family members via their choice of video game, including Rock Band, Wii sports, and Call of Duty.
We’d like to thank all of our employees for their continued hard work and excellence in connecting people to a better Internet experience all along the Wasatch front and throughout nearby states. Each employee is a valued member of the Digis team and contributes to the Digis culture and experience where we believe in supporting one another, honoring commitments, and working hard to play hard.
We are pleased to announce that Digis has received the award for 2014 Best Internet Provider by Utah Valley Magazine! Digis Marketing Manager Edward Martin says regarding the award, “The success of Digis is attributed to two groups. Number one, our fantastic employees. Number two, our wonderful subscribers. With the support of each, Digis has become the largest Wireless Internet Service Provider in the country.”
Voted by local subscribers, we proudly accepted this award and decided to celebrate the employees who have contributed to this achievement. Since one celebration didn’t seem like enough, we planned two. The first included a Snow Cone Party, which provided free unlimited snow cones to employees for an entire day.
Secondly, as the capstone celebration, company wide lunch was provided to all employees. Lunch consisted of DP Cheesesteake sandwiches, salad, chips, and Crystal Light to drink. Digis General Manager Ryan Larsson concluded lunch with a speech spotlighting the growth of Digis over the past year and thanking employees for their role in Digis’s success. Ryan said, “Team, this award goes to you! We couldn’t have done it without the day-in and day-out hard work that happens across this company.”
We’re very honored to receive this award and would like to thank all of our customers and the community for their continued support.
What is at the heart of every business? Their customers. We understand here at Digis that the majority of our success is due to our loyal, existing customers. That’s why, until 7pm today only, we’d like to offer you a Customer Appreciation Special. Sign up a friend for our service and you’ll receive (1) Roku Streaming Video Player and $100 Referral Credit. In addition, your friend will receive (1) Roku Streaming Video Player and FREE Professional Installation (regularly $49.00) upon being successfully installed with service.
Give us a call at 866-92-DIGIS in order to take advantage of this unique offer! Offer only valid today 5.21.14 until 7pm. Offer only valid for Digis Utah customers. We appreciate your business and thank you for being our customer!
Disclaimer: With successful activation. Speeds not available in all areas. Call for availability. Speeds for upload and download may vary and are not guaranteed. Unlimited long distance calling service is for the United States, Canada, and US territories only. Free international calling applies to land line calling only. Equipment rental for internet is $6.50 per month and $1 per month for phone adapter. Prices shown do not include applicable taxes. Call for complete details. Must mention promo at time of offer. While supplies last. Copyright 2014 DIGIS. All rights reserved.
St. Patrick’s Day and Digis share one distinct characteristic … the color green! In order to celebrate a holiday that shares our true color, we organized a company potluck revolving around just that, the color green. Employees contributed true Irish dishes, along with a variety of green-colored snacks and desserts to compose a St. Paddy’s Day lunch. From corned beef to green jello, we celebrated St. Paddy’s Day one green bite at a time.
A contest was thrown to determine the best St. Patrick’s Day dishes that were brought. An ensemble of taste-testing judges agreed upon the following winners:
Best Main Dish: Corned Beef by Don Dowden
Best Side Dish: Shepherd’s Pie by Laurel Stephens
Best Dessert: Mint Oreo Pie by Jade Lundberg
We wish everyone a happy and safe St. Patrick’s Day and would like to thank everyone who participated in today’s potluck.
This week we held our first ever Southern style potluck at Digis. Employees were invited to bring a homemade dish with a Southern theme from one of the following four categories: main dish, biscuits/bread, side dish, and dessert/drink. Lots of butter, flavor, and spice was brought to the table as many employees prepared mouth-watering recipes true to the South. It was a hard decision, but the following winners were selected for their dishes (pictured above from left to right):
Dessert: Dutch Oven Peach Cobbler by Dave Lowe Warehouse Manager
Biscuit/Bread: Pumpkin Cornbread by Chris Dominguez Warehouse Coordinator
Side Dish: Creamy Mashed Potatoes by Sarah Nunn Contract Administrator
Main Dish: Spicy Jambalaya by Sasha Hansen Marketing Coordinator
We’d like to thank everyone who participated in our potluck and for all of the hard work that went into each dish that was prepared. The display of Southern culinary skills from everyone who participated in the potluck was truly impressive!
It’s that time of year again! Last week we held our annual Digis holiday party (highlights of the party are included in the above video montage). We gathered at the Wheeler Farm Reception Hall to enjoy Magleby’s catered food, good friends, games, and giveaways. Over $10,000 in prizes were given away this year, ranging in scale from an iPad Air to tabletop foosball. Some employees opted to participate in games in order to win prizes, while others chose to solely enter the raffle. Many games were played throughout the night, including a dough sculpting contest where contestants had to sculpt dough in the form of our Operation Manager, Ryan’s, face. Other games included a sing/dance off where employees choreographed and sang Frosty the Snowman, a decorating contest where employees used a bag full of supplies to transform teammates into santas, trees, and snowmen, and a kleenex pull where employees raced to be the first to empty a box of kleenex by pulling only one kleenex out at a time. Business Support representative Shannon Parr said regarding the party, “I love going to the company holiday party each year. Digis puts on an awesome show. It is always so much fun.”
On behalf of Digis, we’d like to thank everyone who participated in our holiday party this year, especially our employees who helped arrange the venue, pick great food, dream up amazing décor, obtain fun and impressive prizes, plan the games, and everything else that went into organizing and putting on such a wonderful party! We’d also like to especially thank all of our valued business partners for their prize contributions. We greatly appreciate your support and look forward to working with you this coming year.
As a last note to all of our amazing employees here at Digis, Operations Manager Ryan Larsson said, “We really do put these parties on to say “thank you” for all the hard work that is put in each and every day here, so thank you again for making this a great year.”
Pie. Sweet, delicious baked pie. A flaky crust, a gooey center, and smooth cream to top it off … do you blame us for wanting to start Thanksgiving early? Here at Digis we just couldn’t wait until tomorrow to scarf up some pie. We had to start early, and that meant hosting a pie eating contest today! Employees lined up anxiously as quarter slices of apple pie were cut up and laid out along a table surrounded by chairs. As part of the rules, no utensils were allowed, however the use of hands was acceptable. The winner would be the first person to eat their entire chunk of pie and stand up. The pie eating contest commenced and the devouring began. Edward Martin, Digis Marketing Manager, came out triumphant for back to back victories with Jose Rodriguez coming in as a close second. Participants were congratulated and, as the winner, Edward received a $15 gift card to Walmart and participating stores.
Continuing in the theme of celebrating our favorite Thanksgiving dessert, employees were also invited to bring homemade pies to work today to share with everyone (homemade pies were not used as the pies in the pie eating contest, Digis provided store-bought pies for that purpose so as not to waste any homemade goodness). Everything from chocolate pecan to key lime pie lined our table. Four judges were randomly selected and the homemade pies were evaluated according to three categories: best tasting pie, most original pie, and the pie with the best presentation. The best tasting pie award went to Sara Aland for her tangy key lime pie. The most original pie award went to Amy Allam for her caramel dream pie. Lastly, the pie with the best presentation award went to MaryJo Jones for her fresh fruit pie. All of the pies had exceptional reviews and we’d like to thank everyone who participated in our pre-Thanksgiving pie feast! Happy Turkey Day to all.